Terms and Conditions

These Terms apply when you visit Goldex Casino, register an account, deposit, play games, activate promotions, contact support or request a withdrawal. By using the service, you confirm that you have read and accepted the current Terms, Privacy Policy, promotion rules and game-specific rules. The operator and licence information displayed in the official legal footer forms part of these Terms and should be checked whenever those details are updated.

You must be at least 18 years old and may use the service only from a location where online casino play is permitted. You must provide accurate personal details, register only one account and use the account solely for yourself. Attempts to conceal a restricted location, bypass geographic controls or register on behalf of another person may result in account restrictions or closure.

You are responsible for protecting your login details and devices. Optional two-factor authentication through supported authenticator applications should be enabled where available. Deposits and withdrawals must use payment methods that belong to the verified account holder. Accounts, balances, promotional benefits and Goldex Coins may not be transferred or sold.

Registration may be completed without immediate KYC, but identity verification is required before the first withdrawal and may be requested at any other time. Checks can include photo identification, proof of address, proof of payment ownership, a selfie, transaction records and source-of-funds information. Deposits, withdrawals, promotions or account access may be limited while a compliance review is open.

NZD is supported together with other displayed fiat and digital currencies. The standard minimum deposit is NZ$30 and the standard minimum withdrawal is NZ$20, subject to the method and account information shown in the cashier. We normally return withdrawals through the deposit method where that method supports payouts. A withdrawal may be reviewed for up to 72 hours, while cryptocurrency, e-wallet, card and bank-transfer arrival times depend on the provider. We do not charge our own transaction fee, but banks, payment providers and blockchain networks may apply separate costs.

Standard withdrawal limits are NZ$3,000 per week and NZ$15,000 per month. Eligible VIP accounts may receive higher limits shown in the account. Weekend processing and payment-provider restrictions can affect the final arrival time.

The lobby contains slots, table games, live dealer games, crash titles, bingo, keno and virtual sports from third-party studios. The rules, paytable, RTP, bet range and settlement information supplied for the selected title apply to play. Demo results do not predict real-money results. Game availability can change because of provider, currency or location restrictions. Where a game round is interrupted or a technical malfunction occurs, the provider record and the applicable game rules are used to determine the result.

The four-deposit welcome package is advertised as 375% up to NZ$38,000 plus 60 Goldex Coins for eligible new players. Each stage uses its own promotional code and active terms. Unless an offer states otherwise, the welcome package uses 40x wagering on the bonus amount, a seven-day wagering period and a maximum bonus bet of NZ$7.50. Slots generally contribute 100% and table or live dealer games 5% toward welcome-package wagering. Reloads, free spins, cashback, tournaments, Bonus Store rewards and cryptocurrency promotions may use different minimum deposits, expiry periods, contribution rules and withdrawal conditions. The terms displayed for the active offer take priority.

Deposit, loss, stake and session limits, cool-off periods and self-exclusion are available to help account holders control play. These tools do not remove the financial risk of gambling. Self-exclusion must not be bypassed by creating another account. Goldex Casino is available only to adults aged 18 or over, and gambling must be treated as paid entertainment rather than income.

An account may be restricted, suspended or closed where duplicate registration, fraud, payment abuse, chargebacks, bonus abuse, prohibited-location use, false information, verification failure or another material breach is suspected. Questions and complaints should be submitted through the support channels shown on the site so the relevant account and transaction records can be reviewed. These Terms may be updated when payment methods, promotions, products, compliance requirements or operating procedures change. The version published on the site is the current version.