Privacy Policy

This Privacy Policy applies to visitors and registered account holders using Goldex Casino. The operating company identified in the current official legal footer is responsible for the personal information processed for account, payment, verification, compliance and support purposes. Third-party game studios and payment services may also process information under their own privacy terms.

We may collect your name, date of birth, address, email, telephone number, account credentials, currency, payment activity, game activity, promotional activity, support communications and responsible gambling settings. Verification information may include photo identification, proof of address, payment-method ownership, selfies, transaction records and source-of-funds evidence. Technical data can include IP address, approximate location, browser, device, operating system, cookies, security events and login history.

Information is obtained when you register, use the cashier, open a game, activate a promotion, upload verification documents, adjust account limits or contact support. We may also receive information from payment providers, identity-verification services, fraud and AML screening services, game suppliers, security systems and legally permitted public or regulatory sources.

Personal data is used to create and secure accounts, confirm age and identity, process NZD and cryptocurrency transactions, operate games and promotions, calculate Goldex Coins and rewards, provide support, prevent fraud, investigate chargebacks, complete AML and source-of-funds checks, enforce restricted-location rules and administer responsible gambling controls. Data may also be used for service analytics and permitted marketing communications.

Relevant information may be shared with payment processors, banks, cryptocurrency services, game studios, hosting and security providers, customer-support tools, identity-verification and AML providers, professional advisers and companies supporting the operation of Goldex Casino. Information may also be disclosed to regulators, courts, law-enforcement agencies or other authorities where required or legally permitted. We do not disclose more information than is reasonably needed for the relevant purpose.

Because the casino, its providers and payment services operate internationally, personal information may be processed outside New Zealand. Contractual, technical and organisational safeguards are used where required. Records are kept for as long as needed for account operation, payment reconciliation, security, fraud prevention, responsible gambling, tax, dispute and regulatory obligations. Some records may remain after account closure or self-exclusion where retention is legally or operationally required.

Goldex Casino uses encrypted connections, access controls, monitoring and other security measures intended to protect stored information. Optional two-factor authentication adds protection to the account, but users must also keep passwords, email accounts and devices secure. No online system can guarantee absolute security, so suspected unauthorised access should be reported through support promptly.

Depending on the law that applies, you may request access to, correction of, deletion of, restriction of or a copy of certain personal information. Identity verification may be required before a request is completed, and some records cannot be deleted while legal, compliance, payment or dispute-retention duties continue. Marketing preferences can be changed through the available account or communication controls. This policy may be updated when services, providers, legal requirements or data practices change.