Responsible Gambling

Casino play involves financial risk and must not be treated as income, an investment or a way to recover debt. Decide an affordable budget and time limit before playing. Do not use money needed for housing, food, bills, savings or debt repayments, and do not increase stakes in an attempt to recover losses.

Goldex Casino provides deposit, loss, stake and session limits. Limits can be used before play or reduced when tighter boundaries are needed. Session reminders and account history should be reviewed regularly. A limit is a control tool, not a guarantee against losses, and should be set below the amount you can comfortably afford to lose.

A cool-off period temporarily blocks or restricts access when a short break is needed. Self-exclusion is intended for a longer stop and is applied under the account procedures in force when the request is made. Do not attempt to bypass an exclusion by opening another account or using different personal details. Contact support for information about the controls available on the account.

Warning signs can include spending more money or time than planned, borrowing to gamble, hiding activity, chasing losses, missing work or family obligations, feeling anxious when not playing or continuing after gambling has caused harm. Stop playing and seek independent support when any of these patterns appear.

Third-party tools such as GamBlock, Net Nanny and CyberPatrol can help restrict gambling access on personal devices. Keep login details, payment methods and authenticated devices away from children. Goldex Casino accepts players aged 18 or over and may request age verification at any time.

New Zealand Gambling Helpline provides free, confidential support 24 hours a day. Call 0800 654 655 or free text 8006. The service supports people who gamble as well as family and friends affected by someone else's gambling. It is independent from Goldex Casino.